Politique de remboursement

1. Return Eligibility Window

Customers may submit return or refund requests within 30 calendar days starting from the order delivery date.

All returned merchandise must stay unused, unwashed, free of stains, scratches and wear, with original product tags, intact factory packaging and all matching accessories complete.

Non-Returnable & Non-Refundable Items

  • Products marked as Final Sale at checkout
  • Customized, personalized made-to-order goods
  • Hygiene-sensitive products and intimate apparel for sanitation purposes

2. Return Authorization Process

You must apply for a unique Return Authorization (RA Number) via our official support channels before sending items back. Any return parcel without a valid RA number will be rejected without refund processing.

When submitting your request, provide your order number, item details and return reason; attach clear defect photos/videos if you receive damaged goods. Our support team will reply to all inquiries within 2–4 business days.

Official Support & Return Warehouse Information

  • Support Email: kings-sachems-2z@icloud.com
  • Support Phone: +1 (803)-414-9149
  • Return & Fulfillment Warehouse Address: 3239 Walnut Grove Ave

    Important Disclaimer: This address is exclusively for logistics shipment and returned parcel receiving & processing. It is not our legally registered business address, corporate office or physical retail store. Walk-in visits, self-pickup and offline face-to-face consultations are not accepted at this location.

3. Return Shipping Cost Allocation

  1. Merchant-side errors (product defects, wrong items shipped, missing accessories): We fully cover all return shipping fees and provide prepaid shipping labels.
  2. Returns due to personal preferences (size mismatch, style dissatisfaction, order change of mind): The buyer bears all return shipping costs; the original checkout shipping fee is non-refundable.

4. Refund Processing Timeline

After our warehouse receives, inspects and confirms returned items meet all return requirements:
  • Refunds will be issued to your original payment method within 5–7 business days.
  • The actual fund arrival time depends on your bank or payment platform’s settlement cycle, which is beyond our control.
  • If returned goods have damaged packaging, removed tags or obvious usage traces, we reserve the right to approve partial refunds or fully reject your return application.

5. Product Exchange Rules

If you need to exchange items for different sizes, colors or variants, clearly state your exchange demands in your support email. All return shipping cost rules equally apply to exchange orders.

6. Claim Rules for Damaged / Incorrect Items

If you receive defective, broken or incorrectly delivered products, contact our support team with clear photo and video evidence within 7 calendar days after delivery. After verification, we will arrange free replacement or full refund accordingly.